FAQ's

Your initial appointment will last around 60 mins.
We begin by taking a case history looking at your presenting condition. We cover details about your general health and past medical history, including accidents or injuries.

Considering hygiene best practice it is best if you limit any unnecessary objects. In advance of your appointment you can either email the following items or bring a copy on your device.
– any medical records or letters you think are important
– a written synopsis of health
– a list of concerns / operations / procedures for children with a very complex history.
– details of your current medication, any MRI, scan or X-ray results.

YES. like other medical professions, we must assure your confidentiality.
No records will be released without your written permission.

Most patients experience little to no side effects from their treatment, others just feel tired. Some patients may feel achy or sore for up to 24 hours, this is normal and soon settles down. Our advice is to take it easy after treatment and where possible get an early night.

Late cancellations: other patients may be waiting for appointments so please do call if you need to cancel at the last moment, if your appointment slot can be filled no fee will be charged. At least 24 hours’ notice would be appreciated for general cancellations, otherwise the full appointment fee will be charged.

A referral letter is not required unless you are claiming from your insurance company who may require that you are referred by either your Doctor or a Consultant. Conditions vary so please check with your Insurance Company.

Any medical records or letters you think are important or need explaining. A written synopsis of health concerns / operations / procedures for children with a very complex history. Details of your current medication Any MRI, scan or X-ray results. List of any questions you may have.

You can bring anyone you like, its important that you feel comfortable. Please be aware that your chaperone need to be over the age of 18, and they will be privy to whatever happens during your appointment so therefore the visit is not strictly confidential.

Cranial osteopathy is not a different type of osteopathy, it is just one technique of many used by osteopaths. Your practitioner will select the most appropriate technique for each patient.

These do happen at times and may be as a result of the body reacting to the stimulus towards health it has been given, or as a result of the body being unable to continue the process of adaptation that the treatment has enabled it to set into motion. Your practitioner will be able to advise you.

The therapeutic process takes place as much in the interval between treatments as during the treatment itself. The body needs time to respond to the treatment. Mixing treatments is therefore very individual and should be tailored to your circumstances. Please discuss your individual case with your practitioner.

If you are dissatisfied with any aspect of your treatment or care you have received, it’s crucial to have clear information on how to resolve it promptly. I strive to provide the best service to all my patients. However, sometimes misunderstandings or mistakes occur, leading to legitimate complaints. 

First steps for concerns and complaints:

1. Please notify me as soon as possible with full details of your concerns or complaints and your desired resolution.
2. You can do this by email, phone, letter, or by requesting a no-charge in-person meeting.

I will take your concern seriously, promptly investigate, and seek to resolve the matter amicably by:

1. Acknowledging your complaint in writing within five working days. Please note that if you are complaining on behalf of someone else, a note signed by the person concerned will be needed to authorise you to act on their behalf.
2. Finding out what happened and what went wrong.
3. Providing an explanation and apology if appropriate.
4. Identifying how to prevent similar problems in the future by reviewing or improving my standards or procedures.

Alternative steps:

1. If you feel uncomfortable complaining directly to me I can ask for an impartial osteopath or healthcare professional to mediate and again help to find a solution to your concern.
2. If you are unsatisfied with the resolution, you can contact the Institute of Osteopathy Complaints Resolution Service at 0800 110 5857 or enquries@iOsteopathy.org.  
3. If your concern is one of safety and you wish to file a formal complaint, you can contact the regulatory body, The General Osteopathic Council (GOsC); please telephone 020 7357 6655 Ext 224 or email regulation@osteopathy.org.uk. Please note that the GOsC cannot award compensation.